Online Casino Room Registration and Play Guide

ONLINE CASINO Casino Room

Offered Games

Casino Room offers all the most popular games you’ve come to expect at an online casino. Every kind of table game ranging from black jack, roulette, slots, and poker. There are even live dealer games where it feels like you are playing at a real casino!

Slots

Live Dealer Games

Video Poker

Table Games

Big Wins

Casino Room is one of the most competitive casinos in the Canadian market and is well known for paying out major jackpots. Check the posts below for more details on recent wins!

How to Register

Are you ready to play in the Casino Room? Well, you’ll have to make an account first if you want the full experience.

1Visit Casino Room

Start by clicking on CREATE ACCOUNT on the main page of the website.

2Register to Open a Player Account

A window will pop up then you must enter your e-mail and password. When you start typing a password, note the strength-o-meter that shows up below. This will help you know if your password is good. The password must include:
1. At least eight characters.
2. A mixture of letters and numbers.
Once you’ve entered that, click continue.

In the next step, you must include all your other information. This includes:
1. Gender (from a dropdown list).
2. First name.
3. Last name.
4. Date of birth (from a dropdown list).
5. Currency (from a dropdown list).
6. Address.
7. City.
8. Postal code.
9. Country (from a dropdown list).
10. Phone number.
Once the fields are filled, click ‘I ACCEPT. CREATE MY ACCOUNT’ at the bottom.

After you’ve created your account, you will have to activate it. That’s where your phone number comes in. Your phone number will automatically be inputted for you, then you can click GET CODE.

Next, an SMS message will be sent to your phone with a 6-digit code. Click ACTIVATE once you’ve typed it in. If you have any problems, you can click REQUEST A NEW ONE or contact customer support.

Woohoo! You’re ready to start playing! All the casino games can be found in the ALL GAMES tab. There are categories for slots, blackjack, roulette, and all your favourite games!

As you scroll through the games page, you’ll see all types of collections of games and missions you can complete while playing. The more you play, the more missions you win! Some missions are as simple as creating your account.

Another way to play and earn credits is with the BONUSES page. Deposit money and play certain games to earn rewards.

How to Deposit

Once your account is activated, you may want to add some money to play with. Start by going to the MY ACCOUNT page, then click DEPOSIT under the MY WALLET section to the right.

A new window will open, and the first deposit option that comes up is for INTERAC ONLINE. There are a handful of other methods, but the easiest one for me is the VISA option.

To deposit money, you must include the following:
1. Card number.
2. Expiry date (from a dropdown list).
3. CVV Code.
4. Card holder name.
You’ll notice a dropdown list of bonus options. Choosing those depends on what you’re comfortable with, and how much you wish to deposit.

After your card information is entered, you’ll have to decide what amount you want to deposit. Tip: don’t include decimal points or else it will say the number is invalid. Then, choose your bonus amount as discussed above. I chose no bonus and stuck to my 20 dollars. When you’re ready, click BUY VOUCHER.

Voila! Now you have real money to bet with. You can view how much money you have in your MY WALLET section on the account page.

How to Withdrawal

Now that you know how to deposit, how do you withdraw your winnings? You don’t want all that money sitting in your account doing nothing. To start a withdrawal, go to your MY ACCOUNT page, then click on CASHOUT under the MY WALLET section to the right.

A new window will open, and since I deposited money with a credit card before the card information is already set up. If you have more than one card on file, you can click a specific one from a dropdown list. Then, type the amount you want to withdraw. When you’re ready, click CASH OUT.

Next, you’ll receive confirmation of your withdrawal in an e-mail, and in the next window. Note that if you do have bonus credits to play with, you may have to use that up or play through the wager requirement before you can withdraw anything.

A withdrawal may take some time to go back on your chosen payment method, so you will have a chance to change your mind. If you want to cancel your withdrawal, go back to your MY WALLET section. You’ll see a red dot with the number of transactions beside PENDING CASHOUTS. Click on it to open a new window.

In the new window, you’ll see a list of all of your pending cashouts. Click the blue X to cancel your decision, and the money will return to your Casino Room account. You will receive a confirmation e-mail so you know that it went through.

How to Play

When you’re looking for games to play, everything you need can be found in the ALL GAMES tab. Click on a category for slots, roulette, blackjack, live casino, slots, jackpots, and more. You can also search for a specific game, or organize the games into latest, popular, or alphabetically (A-Z or Z-A).

As you scroll through the game page, you’ll see a section called GAME COLLECTIONS. Discover games that are sporty, movie inspired, at the zoo, summer themed, in space, action packed, and the top picks from the staff of Casino Room.

One special thing about Casino Room is that you can complete missions to earn points and rewards throughout your casino journey. You can see your missions in the ALL GAMES or MY ACCOUNT tabs. The missions are specific to games and tasks they’ve chosen for you. One example is to spin a mad scientist in a slots game 30 times to earn a trophy!

You can track your progress with missions on the MY ACCOUNT page. See how many points you have and how much more you need to make it to the next level!

Scrolling down the account page, you can see all the missions you have on the go and how much progress you’ve made on them.

You also have bonus games you can play if you accepted bonus credits to your account. These are the only games you can use your credits on.

No matter what game you choose to play, you don’t always have to use real money. Casino Room gives you the option to PLAY & WIN or PLAY FOR FUN.

This is your gambling experience, so play in the way that’s the most fun for you!

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Customer Support

  • Chat support Available inside player account (details below)
    Available 24/7
  • Telephone support (+1) 844-300-7188 toll free
    Available 24/7
  • E-mail [email protected]
    Responses typically received within 10 minutes.
  • Official site Visit Casino

It’s not uncommon to need customer support from time to time, no matter what website you’re on. If you need to talk to someone about a problem, they have a Customer Support Chat, which can be found at the bottom right corner of the screen.

Click on the CUSTOMER SUPPORT CHAT tab, and it will expand. Enter your name and e-mail address, then click START THE CHAT.

Another way to find customer support is by clicking FAQ under the HELP tab in the bottom left corner of the page.

On the FAQ page, you have five different options to get the answers you’re looking for:
1. Type in a question.
2. Skype chat.
3. Live chat.
4. E-mail ([email protected]).
5. Phone number.
All these options are available 24/7, so you won’t have to wait long for an answer.

I know from firsthand experience that their responses are fast. I had a problem activating my account because the code wasn’t coming to my phone. I used their contact form to let them know, and I thought I would get a response the next day because usually customer service representatives reply within 24 hours.
Within ten minutes, I had an e-mail from Casino Room saying they had sent me a new code. The code quickly came to my phone, and I was ready to go.

To find the contact form that I used, scroll down through the FAQ page.
To send a message:
1. Choose the department you’re sending the message to (customer support, payments, or complaints).
2. Write your name (not pictured, blocked by dropdown list).
3. Type your e-mail.
4. Include a subject.
5. Type your message and explain the issue.
6. Press send.

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